F.A.Q.

Have a suggestion or the answer to your question not found here? Get in touch with our contact form.

Ordering

Ordering

Once an order is placed on the website it may not be cancelled or changed., however please reach out and we may be able to help with any questions or concerns you may have.

Payment

Strafe currently accepts all credit cards and other payment methods through a secure payment provider. We do not store your payment information. Place orders right here on our site, or visit your local retailer.

Gift Cards

To redeem a gift card online, enter the gift card code into the "Gift Card or Discount code" box upon checking out. If shopping at a Strafe location, provide the code to the store associate upon checking out.

Shipping

Orders are usually processed in 1-3 business days and shipped via the selected method. Eco/Ground Shipping orders are shipped with FedEx Home Delivery and sometimes USPS Priority Mail. You can choose a faster delivery method for your order for an additional fee at checkout. Air Shipment to P.O. boxes is not possible. We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.

Returns & Exchanges

We can accept returns for a full refund within 30 days of receiving your order. You can return your product for a refund to the original payment method.

For more information please visit our returns & exchanges page or to initiate a return please visit our returns portal.

International

We currently offer online ordering and shipping to the USA and Canada.

When shipping to Canada, please use FedEx International Connect Plus for the fastest and safest shipping experience. All orders to Canada will ship DDP (Delivered Duty Paid).

We may also be able to coordinate certain international orders if you reach out to us via the contact form.

For ordering outside of the US or Canada, and even within those countries, our recommendation is to seek out our specialty retail partners to ensure the best experience. See Store Locator.

Product

Sizing

For any sizing information, please see our sizing charts or don't hesitate to contact us.

We have three different primary fits: relaxed, standard, and athletic. We also offer unisex fits on certain products. Fits vary, and change from year to year as we improve our products. To ensure the best experience, we recommend trying on Strafe product at your local retail partner.

Additionally, if trying on product at home, we recommend trying on product with your full skiing or snowboarding outfit - even if it feels silly. Trying your gear on with your standard base- and mid-layers and accessories (ski boots, gloves, helmet and googles, and even backpack), will help you understand the Strafe fits, which are designed and developed to be activity-specific.

Tech Specs

Most of the technical product information is included on our product description pages. For more detailed technical ingredient information please visit our technology and materials pages. For additional information or questions, please reach out to us.

Product weights are for Women's size Small and Men's size Medium unless otherwise specified. Inseam and Center Back measurements are for Women's size Small and Men's size Medium unless otherwise specified.

Warranty

Strafe stands behind the performance and quality of all our products. All Strafe products are covered by Strafe warranty against manufacturer and material defects for two years. Following examination, qualifying products will be repaired or replaced at Strafe's discretion. To extend the lifespan of your products, Strafe offers repairs for any products not covered by warranty.

For more information and instructions to submit a claim, please visit our warranty page.

Repairs

Strafe believes in minimizing consumption and the long-term utility of our products, even if they are out of the warranty period. Strafe offers low-cost repairs in-house or through a partner, depending on the repair level, to extend your product lifespan. Please get in touch with photos ready and we'll see what options may be available to you.

While we strive to return repairs in a timely manner, repairs typically take 4-6 weeks depending on the time of year, product or material availability, and repair level. Please plan ahead and realize we are a small team doing our best to get you back out there as soon as possible, minimizing your time without your gear.

Outerwear Care and Storage

With proper garment care, you'll see longer and better performance from your product. Follow the instructions below to wash and store. 

  • Machine wash in cold water 60°F (15°C).
  • Use a detergent that is specifically made for waterproof outerwear, down, or activewear, respective to the garment you are washing.
  • Open pocket zippers, close all other zippers, and loosen any draw-cords.
  • Hang to dry.
  • To reinvigorate the DWR (durable water repellent) finish, briefly tumble dry on low heat.
  • Do not use fabric softener. Do not iron. Do not dry clean.
  • Do not wash waterproof outerwear in hot water or dry on high, you will damage the membrane and seam tape.
  • Hang clean outerwear in a closet. Avoid putting your hard-shells in plastic bins and suffocating your insulators by leaving them squashed in a bag somewhere.

More product care information.

Sustainability

We fully believe the most sustainable gear is the gear that lasts and performs for many years. Strafe uses the highest-quality ingredients and manufacturing techniques to create timeless and durable equipment that will perform year after year.

Whenever possible, Strafe sources recycled and sustainably produced ingredients. Many of our products are fully created from post-consumer recycled sources. Please visit product pages for product-specific ingredient details.

Strafe has fully phased out PFAS in all of our products. Some past season products may still contain PFAS and those will be clearly denoted on the product page. For more information on PFAS, please visit here.